Privacy Policy

Effective Date: 
Welcome to Nesmorph Speech Therapy and Rehab Services (“Nesmorph,” “we,” “our,” or “us”). We are committed to safeguarding the personal and sensitive information of our users. This Privacy Policy outlines what data we collect, how we use it, and your rights related to it. We ensure that our practices comply with applicable Indian laws on data privacy and electronic records.

1. Information We Collect

We may collect the following types of personal and non-personal data when you interact with our website, use our mobile applications, or engage with our therapy services:

Personal Information:

  • Name, contact details (email, phone number), address
  • Age, gender, and medical or therapeutic background
  • Information shared during consultations and therapy sessions
  • Payment and billing data
  • Any information submitted through forms or feedback requests


Automatically Collected Data:

  • IP address, browser type, device details
  • Date, time, and duration of visits
  • Pages visited and actions taken on the website or app
  • Cookies and usage analytics for service optimization

2. How We Use Your Information

Your personal information may be used for the following purposes:

  • To schedule and conduct teletherapy sessions
  • To personalize your experience with our services
  • To process payments, send receipts, and maintain service records
  • To send educational materials, service updates, and relevant notifications
  • To improve our services and analyze usage trends
  • To respond to support requests or inquiries
  • To send newsletters (only upon subscription)
  •  

We may use non-personal information to understand user preferences and enhance the functionality and design of our digital platforms.

3. Consent and Communication

When you provide us with personal information to book a session, complete a transaction, or subscribe to content, you are giving your consent for us to use that information for that specific purpose.

You can withdraw your consent or unsubscribe from communications at any time by contacting us or using the unsubscribe link in emails.

4. Sharing of Information

We do not sell or lease your personal data to third parties.

We may share your data with trusted service providers or clinical professionals under confidentiality agreements when required to:

  • Provide you with therapy or support
  • Manage backend processes (e.g., server hosting, email systems, payment gateways)
  • Comply with legal obligations or enforce our legal rights


Information will only be shared with entities who adhere to data protection standards consistent with this policy.

5. Children’s Data

For clients under the age of 18, we only collect data with verifiable consent from a parent or legal guardian. We ensure that all data involving minors is handled with additional caution and stored with enhanced security measures.

6. Mobile App and Teletherapy-Specific Usage

When you use our mobile apps or online consultation tools:

  • We may log session times, screen activity, and app usage for service improvement
  • We may receive crash reports or device diagnostics for technical support
  • No unnecessary data is collected beyond what is essential to deliver therapy effectively

 

Any recordings or assessments are only conducted with prior consent and stored securely.

7. Cookies and Analytics

Our website may use cookies and similar technologies for:

  • Enhancing website performance and responsiveness
  • Tracking engagement with our content
  • Supporting remarketing and ad personalization efforts

 

You may choose to disable cookies through your browser settings. However, some website features may not function properly without them.

8. Newsletters and Updates

If you subscribe to our email updates:

  • We will only contact you after obtaining clear consent
  • A confirmation email (double opt-in) will be sent to validate your subscription
  • You can unsubscribe at any time via the link in our emails or by contacting us

We do not share subscriber details with third-party marketers.

9. Security of Your Information

We are committed to protecting your data using best-in-class security protocols. Measures include:

  • Encrypted communications (SSL/TLS)
  • Secure server storage and authentication systems
  • Controlled access to sensitive records

 

While we take all reasonable precautions, no online transmission is completely secure. You acknowledge this risk by using our services.

10. Your Rights and Choices

You have the right to:

  • Access or correct your personal information
  • Request data deletion, where legally permissible
  • Withdraw consent at any point
  • File a complaint with the appropriate data protection authority in India

 

To make a request, please contact us directly at the details below.

11. Data Retention and Deletion

We retain your data only as long as necessary to fulfill the purpose it was collected for or as required by law. Once that period ends, we ensure data is securely deleted or anonymized.

12. International Transfers

Data may be stored or processed outside India on secure servers. By using our services, you consent to such data transfers, with adequate protection in place as per applicable Indian regulations.

13. External Links

Our website may include links to third-party websites or tools. We are not responsible for the privacy policies or content of external platforms. We recommend reviewing their terms before sharing any personal data.

14. Changes to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page with the updated effective date. We encourage you to review this page periodically.